Halloween Offer: Free Standard Shipping

Enjoy free standard shipping during our Halloween promotion, with no minimum order, to all destinations we ship to. Express shipping is optional and costs $9.99; it is not included in the free standard shipping offer. Your total delivery time consists of processing time and shipping time.

 

Processing Time:

Processing time typically ranges from 2 to 9 business days for your order. The specific processing time is indicated on the product page.

 

Shipping Time:

The actual shipping time to destination countries depends on the shipping method chosen during checkout:

For orders to the USA, UK, Australia, Canada, Germany, France, and Ireland:

Express Shipping: 3 - 7 days
Standard Shipping: 5 - 10 days
Economy Shipping: 7 - 12 days
For other countries, please add 3-7 days to the estimated shipping times.

Please note that shipping times may be affected by public holidays, destination countries, and courier services.

 

Total Delivery Time:

Your total delivery time is the sum of processing time and shipping time.

Please Note: Shipping times provided on our website or by customer service representatives are estimates only. Postal services may experience unexpected delays, so please allow extra time for unforeseen circumstances. While we make every effort to ensure timely delivery, we cannot be held responsible for shipping delays caused by factors beyond our control, such as courier services, customs clearance, weather, or incorrect delivery information.

 

Order Modifications or Cancellation: Orders can be cancelled free of charge within 24 hours of placing the order. To request cancellation, email [email protected] with your order number. After 24 hours, orders cannot be cancelled. Requests to change an order must also be submitted within 24 hours of placing the order. After 24 hours, orders cannot be modified.

 

Order Not Received: If your item has not arrived within 60 days of ordering, contact us through our Contact Us page for a free replacement order or a full refund of your purchase.

 

Returns & Refunds: In most cases, we will replace defective items or incorrect orders upon receiving a photograph showing the specific problem with the product and including the order number. To initiate a return, contact [email protected]. Please note that you are responsible for return shipping costs. Items in used condition are not eligible for refunds or exchanges. Return or exchange requests must be submitted within 30 days of delivery. Returned items must be unwashed, unworn, and unused. Please contact us before sending items back and follow the return instructions provided by our support team.