30 Days Easy Return/Exchange

At StarCustom, we adhere to high-quality control standards to ensure that all products we ship are in perfect condition. However, if you are not completely satisfied with the items you received, you may request a return or exchange within 30 days of delivery, provided the items are in new condition. Please note that overdue requests may not be accepted.

 

Am I Allowed to Return or Exchange the Order?

You can request a return or exchange for most items in new condition within 30 days of delivery. Our return policy is backed by a 100% money-back guarantee.

 

Return Address:

For any questions about returns, please contact our Customer Support at [email protected].

All products must be returned in their original condition and packaging, including all tags. Any product that does not meet our return policy will be shipped back at the customer's expense. We offer a fair and responsible return/exchange policy.

 

1. Wrong Size, Defective, Missing Items, or Items Significantly Different from Our Store Description

Customers must submit return or exchange requests within 30 days of delivery and email us photos to support claims for replacement or refund.

 

2. Order Cancellation/Change Order

Orders can be cancelled free of charge within 24 hours of placing the order. To request cancellation, email [email protected] with your order number. After 24 hours, orders cannot be cancelled. Requests to change an order must also be submitted within 24 hours of placing the order. Please review your size, specifications, and delivery address before submitting your order.

 

3. Incorrect Delivery Address

We ship all orders to the address provided by the customer. Customers are responsible for submitting all required address information. If shipping information was incorrect or incomplete during checkout, we will not be responsible for any additional charges to reship or retrieve a package.

 

Return Shipping

Return shipping costs are not reimbursable. If an item is defective, we will replace it with a new one and issue a return label for the product.

 

Replacement

We will send a product replacement after the authorized return has completed our receiving/inspection process. To receive a replacement more quickly, customers may place a new order for the same item, and we will issue a refund for the full value of the returned product upon completion of our return process.

 

Please note: Returns that violate this policy will not be accepted and will be sent back at the customer's expense. A restocking fee of up to 50% will be charged if items are returned without original packaging and/or in original condition.